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| Help Center |
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FAQ:
We have made every effort to simplify your online purchasing experience to ensure that it is easy to find exactly what you're looking for. By maintaining a list of our most frequently asked questions, we hope to help you find out all you need to know about shopping with us online. |
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| * Do you have any other sizes or styles of this item? |
| All of our products we have in stock are on our website. |
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| * Where else can I look to find the product I want if you don't have it? |
| Please keep watch our updating products, new products are coming soon. |
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| * Do you ship to my country? |
| Yes, we ship to worldwide. |
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| * Do you ship within a box? |
| We pack the items with a plastic bag inside and with a sturdy carton box outside. |
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| * How long it usually takes to arrive? |
| Please check at our shipping chart. |
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| * Will I receive a tracking number? |
| Yes,we ship all items with Registered mail; you will be emailed a tracking number when your item shipped. |
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| * How can I track my order's processing status? |
| You can check on the status of your order by visiting the order status page to check an order's processing status. |
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| * Are your items authentic? |
| As an official licensed retailer, we guarantee that all of our items are 100% authentic. |
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| * I do not know my own size, what size fits me? |
| We suggest you check your own size at your local hat shop, or contact us for help. |
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| * Can I place an order over the phone? |
| We currently do not offer the option to order over the phone, all orders must go through the CML Online Store. For assistance in ordering online, please contact the Customer Service Department. |
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| * I place a wrong bid on this item, can you cancel the bid for me? |
| I'd like to assist you with any questions, please direct pay for the correct item, we will still leave a positive feedback for you. |
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| * Can you mark gift on the package? |
| We only mark item as a "Gift" For buyer who paid on time + Positive feedback rating 98% or higher. Unfortunately, we are unable to do this for others. For other buyers, we mark the items with the price you pay for them. |
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TAXES&DUTIES |
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| * Will Taxes/Duties be charged upon delivery? |
| From our most experience, 99% buyers do not have to pay extra tax for SINGLE item. We suggest you contact your local Post office, government or FedEx for more details; we cannot help you avoid paying taxes/duties upon delivery. |
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PAYMENT |
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| * I love this item very much, can I win it now and I pay it next week? |
| Checkout must be completed within 7 days of the list/auction end. |
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| * I don't have a paypal account, how should I pay to you? |
| If you do have problems in paypal, we could also accept the western union money order and New Zealand Bank deposit. |
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SHIPMENT&EXCHANGE |
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| * I need this cap tomorrow for my brother' birthday party, can you help me? |
| FedEx Express International Priority usually takes 1-3 business days to most US locations only. |
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| * I also live in New Zealand, How much shipping cost to New Zealand? |
| I am very regret the shipping cost is no different. |
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| * If I order your items on eBay or trademe, the postage is the same? |
| No, please carefully read our auction shipping cost require, postage cost will be different. |
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| * I bought a wrong size for my friend, could I send the item back to you for an exchange? |
| Yes, we can, for exchanges; all shipping charges are the customer's responsibility. |
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| *I paid yesterday, I realize I had provided wrong address, can I change it? |
| Unfortunately, we can only change shipping address within 12 hours after payment cleared, if we shipped your item, we still can change cap once the cap returned to us. |
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| * When can I expect my order to ship? |
| Due to the number of orders received every day, please allow 2-3 business days for delivery. Please note that as per our shipping policy, PO Box addresses will not be accepted. Any order with a PO Box shipping address will be cancelled. |
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